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When opening a dollar store it is important to remember that the little things about your store can be the ones that create long term success. Those little thinks can literally make or break the business. One of the most important little things that need to be outstanding about your store is the cashiers who help customers with their purchases.

The cashier that helps a customer is generally the last person that the shopper sees before leaving the store. It is that last interaction that will often lead to either a return a visit or the resolution to never return again. In fact, a great experience can lead to a lifetime customer who refers many new shoppers to your store. When opening a dollar store return shoppers and referrals are two of the most important components for success.

Great customer service starts with a greeting and a smile. When opening a dollar store be sure your cashiers, and all employees for that matter, are expected to greet every shopper and to smile. This expectation should be reinforced during management daily interactions and during formal employee meetings and reviews.

If you plan on opening a dollar store never allow shoppers to wait for someone to help them with their purchases. While it is okay to have a short line waiting for a cashier who is checking out shoppers, it is not okay for shoppers to wait at the cash register area without a cashier in sight. One easy way to insure that there is always a cashier waiting is to designate a primary cashier during all hours that the store is open for business.a

Train your cashiers to share information about newly arrived merchandise and special sales with the shoppers they help. That provides a topic for friendly conversation and it will increase store sales. Give it a try when opening a dollar store.

To Your Dollar Store Success!

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